Frequently Asked Questions
Everything you need to know about your SCARPA experience.
How do I determine my correct shoe size?
We provide a comprehensive size guide on every product page. Since fit can vary by style, we recommend measuring your foot in centimeters and comparing it to our brand-specific chart for the most accurate fit.
What is your return policy for online orders?
We offer a 30-day return window for all unworn items in their original packaging. Simply initiate a return through our online portal to receive a prepaid shipping label.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your items sooner.
Are SCARPA products covered by a warranty?
Yes, all our products are covered by a one-year limited warranty against manufacturing defects. This does not cover normal wear and tear or damage from improper use.
Do you offer international shipping?
Currently, we ship to over 50 countries. International shipping rates and duties are calculated at checkout based on your specific location and order value.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.